Call Transfer Problem.

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Asterisk Users 3 Comments

Hi all,

I have a user who is having trouble transferring calls, using a Grandstream GXP2xxx.

Here’s the use case that I’ve seen:

I call the user from phone A and he answers on phone B.

Then, he hits the transfer button on his phone and dials an extension that is reachable by him, but not by me, based on administrative policy.

However, the Asterisk logs indicate that the new call is being initiated by phone A, not phone B! Thus the call transfer fails.

I have other users, with other phones, that are able to transfer just fine. What could be different with this particular user?

Any ideas?

Mike.

3 thoughts on - Call Transfer Problem.

  • Does he complete the call as a “supervised” transfer–waits for the called party to answer before completing the transfer?

    –Don

    —–Original Message—

  • I’m sorry, I should have mentioned that he’s doing a “phone-based”
    transfer, not an “asterisk-based” transfer.

    Mike.

  • You have to use “attendant” transfer, not “blind”.

    – A calls B
    – B answers on “line 1” (button 1)
    – B has to use “line 2” (push button 2) to call C, C sees call coming from B, the same does asterisk
    – while having “line 2” active, he pushes button “transfer” followed by button “line 1”
    – A speaks with C