Can ShanSpy Be Used On Local Channels?

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Asterisk Users 1 Comment

    Does anyone know if Chanspy can be used with local channels? Since agents on queues need to use local channels like Local/XXXX@from-queue/n to make sure that all of their registered extensions ring we are now having a problem trying to use ChanSpy to listen to calls.  Since we do not know if the agent is on their desk phone or a softphone (which use different identifiers) we cannot set a common rule like ChanSpy(PJSIP/XXXX).  Queuemetrics registers agent extensions as:
Local/XXXX@from-queue but if I try to listen on that channel I get no audio.  Am I missing a parameter or is chanspy simply unable to use Local channels?

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Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez
+52 (55)8116-9161

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One thought on - Can ShanSpy Be Used On Local Channels?

  • ChanSpy works on any channel. You’d need to provide more information and detail to determine what is wrong.