MixMonitor Not Recording Through Transfer

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Asterisk Users 1 Comment

    I have the following scenario:

Agent calls external number

Mixmonitor starts recording call

After agent speaks with customer they need to transfer them to an extension that will simply play a message

Customer hangs up

    The problem is that the recording stops the moment the agent transfers the call to the other extension.  We need the recording to include the message from the other extension.  We use Asterisk 16 on this server.  I know that the AUDIOHOOK_INHERIT function was deprecated long ago so I should not need anything extra to keep recording through transfers, or am I wrong?

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Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez
+52 (55)8116-9161

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One thought on - MixMonitor Not Recording Through Transfer

  • MixMonitor records the channel it is placed on, and follows the channel it is placed on. If you’re recording the AGENT channel then it won’t follow. You have to record the customer channel.