PJSIP_DIAL_CONTACTS And Queues

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    Is there a solution to dial multiple contacts for a Queue agent? 
Since the pandemic started many of our customers have begun to move agents off site.  Since most of them were using softphones we did not have any problems but now we have one case where the agents have a desk phone in their cubicle and are using a softphone from home.  For regular calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts for the extension, but Queues are only sending calls to a single (the first) contact so Queue calls are going unanswered.  For the moment we will power down the office phones but is there a solution for the Queue to ring both phones?

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Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez
+52 (55)8116-9161

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One thought on - PJSIP_DIAL_CONTACTS And Queues

  • The option that currently exists is making a Local channel a queue member, which uses PJSIP_DIAL_CONTACTS when called and using the PJSIP endpoint for the device state.