Dynamic Agents Unavailable

Home » Asterisk Users » Dynamic Agents Unavailable
Asterisk Users 1 Comment

Hi All. I had a situation today where all the dynamic agents became
‘available’. This is a backup system we have that our folks call in from their cell phones and wait for calls while we fix the primary system. However, when we tested today, they all appeared as ‘unavailable’ and no calls that were in the queue wen to them (screenshot below). Is there a setting I can change to tell Asterisk to always make the agent available, unless the queue transferred them a call? Here’s a screenshot of ‘queue show’: http://drops.tiltx.com/qR7nLD

One thought on - Dynamic Agents Unavailable

  • –0000000000008ac7650597f6a4f6
    Content-Type: text/plain; charset=”UTF-8″

    Hi All. I had a situation today where all the dynamic agents became
    ‘available’. This is a backup system we have that our folks call in from their cell phones and wait for calls while we fix the primary system. However, when we tested today, they all appeared as ‘unavailable’ and no calls that were in the queue wen to them (screenshot below). Is there a setting I can change to tell Asterisk to always make the agent available, unless the queue transferred them a call?

    [image: image.png]

    Any help would be appreciated, Alex

    –0000000000008ac7650597f6a4f6
    Content-Type: text/html; charset=”UTF-8″
    Content-Transfer-Encoding: quoted-printable

    Hi All.  I had a situation today where all the dynamic agents became 'available'.  This is a backup system we have that our folks call in from their cell phones and wait for calls while we fix the primary system.  However, when we tested today, they all appeared as 'unavailable' and no calls that were in the queue wen to them (screenshot below).  Is there a setting I can change to tell Asterisk to always make the agent available, unless the queue transferred them a call? 

    image.png
    Any help would be appreciated,
    Alex

    –0000000000008ac7650597f6a4f6