Hi.

I’m trying to use the VM_INFO function to discover the number of messages in a user’s mailbox, for reporting purposes outside of Asterisk.

I’m using Asterisk 13.14.1~dfsg-2+deb9u4 on Debian 9 “Stretch”.

${VM_INFO(${User}@Voicemail,count,INBOX)} tells me the number of unheard messages in the mailbox

${VM_INFO(${User}@Voicemail,count,Old)} tells me the number of heard messages left in the mailbox.

So far, so good.

However, if the user dials in to listen to their messages (and therefore the dial plan puts them into VoiceMailMain), and deletes some, I find the following:

If the user presses # at the menu to exit from the voicemail system, the number of messages reported by VM_INFO immediately afterwards in the dial plan is correct.

If the user hangs up the call to exit from the voicemail system, the number of messages reported by VM_INFO immediately afterwards in the dial plan is incorrect, and indicates the number at the start of the session, before the user deleted anything.

I’ve tried adding a 10 second delay between the user hanging up the call
(which sends the dialplan into the h extension) and checking VM_INFO, but it’s still incorrect.

What can I do to get the correct number of messages in the mailbox reported after the user hangs up the call, the same as I get if they press #?

Thanks,

Antony.

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