IVR Call Simulation On Asterisk 15 Server

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Asterisk Users 3 Comments

Hi All,

I am using Asterisk 15 server and wanted to configure IVR call simulation. My configuration scenario is
1. A subscriber will register to Asterisk server and start a call.
2. The IVR audio will come from the Asterisk sever to sbscriber.
3. Once the subscriber pressed the botton, the call will connect to a number based on DTMF digit pressed by subscriber. Then call will continue for 30 seconds.

I observered for normal call pjsip.conf file is used for configuration of a subscribers.

Could you please help me on below queries ?
1. Which file we need to configure for the IVR call simulation ?
2. Please suggest a good documentation for IVR simulation.

Best regards, Priyaranjan

3 thoughts on - IVR Call Simulation On Asterisk 15 Server

  • What do you mean by “simulation”?

    Do you actually want to create an IVR system, or do you just want the caller to be answered by a pre-recorded menu, and it doesn’t matter what digit they press, they always get connected to the same number for 30 seconds?

    Antony.

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  • Hi Antony,

    Thanks for your quick response. I wanted to simulate actual IVR system for my application testing. Prerecorded english menu is fine for me.

    Based on DTMF tone pressed by the user, it will connect to different number. The call duration will be 30/60 sec as per the test scenario. We will configure in our local setup for internal application testing.

    Best regards,

  • That doesn’t sound like a simulation to me – someone dials a number, gets a pre-recorded greeting, enters a DTMF choice, and gets routed onward based on that choice.

    That’s a perfectly standard IVR setup.

    Aside from the call duration limit of 30/60 seconds, this isn’t a simulation;
    it’s a real IVR.

    Just follow any guide to setting up an IVR in Asterisk and you should get what you want. If you run into problems come back and let us knwo what you did and what’s not working and we can try to help.

    Antony.

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