Hello,

Quick one here: is it possible to setup my dialplan on such a way that the MoH while waiting to be answered by an agent on a Queue be different than the one that I will hear when that agent puts me manually on hold for a few minutes AFTER I finally got a hold of someone?

I seem to recall that setting up a musicclass in the dialplan was what was used for onhold MoH, while the “music” field of the Queue was the “queue waiting” MoH. But that as back on 1.8, I am on Asterisk 13 right now, and the “music” field of the Queue seems to overwrite the dialplan MoH
definition.

Mike