App_queue Ringall – 2 Agents Answer Same Time Problem
hi,
our customer reports problem when 2 agents answer the call in the same time
faster operator (device) answer the call, but the second is showed up
(on device) and call is without sound
asterisk 13.9/app_queue with strategy ringall/operators via Local channel with sip device (chan_sip)
do you have any tips/info before i will dig deep into logs/debug?
checked google&issues.asterisk.org without any clue
marek
3 thoughts on - App_queue Ringall – 2 Agents Answer Same Time Problem
Your second call is not without sound, there is simply no call at all. As the first answer the call his channel and the external call channel connected. The second device simply off hook but his channel have no external channel to connect.
It’s looks like a simple telephony glare.
Sam
בתאריך 30 בנוב’ 2016 7:00 PM, “marek cervenka” כתב:
hmm. i think customer will not agree this is correct behavior
from pcap it looks like there is missing CANCEL to the second device
Dne 30/11/2016 v 19:42 Sam Basan napsal(a):
upgrade to ast 13.13.0 doesnt help
switch from local channel to SIP help
;member => Local/2000@route_phones_1,1,2000,hint:2000@subscribe_1
member => SIP/vr1a2000
load average is around 2 (4 core, vmware with 1Ghz per core), generated by 2x yes > /dev/null &
[route_phones_1] is around 10 dialplan commands (execif,set) + 1x fastAGI
do you think it’s bug or timing “limit” of Asterisk?
Dne 30/11/2016 v 22:17 marek cervenka napsal(a):