Problem “re-parking” Calls
All;
I have a problem with regards to “re-parking” calls and I was hoping someone could shed some light on the topic. Consider this scenario:
(1) An inbound call comes in and the attendant answers it
(2) The attendant places the call on hold and the caller is sent to extension 701
(3) Blah, blah, blah. The attendant does something and tells John Doe to pick up the call on extension 701
(4) The attendant then picks up the call on 701 and tells the person that John Doe will be right there to help them
(5) The attendant then re-parks the call but now the caller is sent to 702
(6) John Doe can’t find the call anymore
Is there something obvious that I am missing? Has anyone else found this to be a problem? Any insight at all would be greatly appreciated.
Regards;
John V.
2 thoughts on - Problem “re-parking” Calls
All;
I have a problem with regards to “re-parking” calls and I was hoping someone could shed some light on the topic. Consider this scenario:
(1) An inbound call comes in and the attendant answers it
(2) The attendant places the call on hold and the caller is sent to extension 701
(3) Blah, blah, blah. The attendant does something and tells John Doe to pick up the call on extension 701
(4) The attendant then picks up the call on 701 and tells the person that John Doe will be right there to help them
(5) The attendant then re-parks the call but now the caller is sent to 702
(6) John Doe can’t find the call anymore
Is there something obvious that I am missing? Has anyone else found this to be a problem? Any insight at all would be greatly appreciated.
Regards;
John V.
PiBBbGw7Cj4gICAgIEkgaGF2ZSBhIHByb2JsZW0gd2l0aCByZWdhcmRzIHRvIOKAnHJlLXBhcmtp bmfigJ0gY2FsbHMgYW5kIEkgd2FzIAo+IGhvcGluZyBzb21lb25lIGNvdWxkIHNoZWQgc29tZSBs aWdodCBvbiB0aGUgdG9waWMuIENvbnNpZGVyIHRoaXMgCnNjZW5hcmlvOgo+IAo+ICgxKSBBbiBp bmJvdW5kIGNhbGwgY29tZXMgaW4gYW5kIHRoZSBhdHRlbmRhbnQgYW5zd2VycyBpdAo+ICgyKSBU
aGUgYXR0ZW5kYW50IHBsYWNlcyB0aGUgY2FsbCBvbiBob2xkIGFuZCB0aGUgY2FsbGVyIGlzIHNl bnQgdG8gCj4gZXh0ZW5zaW9uIDcwMQo+ICgzKSBCbGFoLCBibGFoLCBibGFoLiBUaGUgYXR0ZW5k YW50IGRvZXMgc29tZXRoaW5nIGFuZCB0ZWxscyBKb2huIAo+IERvZSB0byBwaWNrIHVwIHRoZSBj YWxsIG9uIGV4dGVuc2lvbiA3MDEKPiAoNCkgVGhlIGF0dGVuZGFudCB0aGVuIHBpY2tzIHVwIHRo ZSBjYWxsIG9uIDcwMSBhbmQgdGVsbHMgdGhlIHBlcnNvbgo+IHRoYXQgSm9obiBEb2Ugd2lsbCBi ZSByaWdodCB0aGVyZSB0byBoZWxwIHRoZW0KPiAoNSkgIFRoZSBhdHRlbmRhbnQgdGhlbiByZS1w YXJrcyB0aGUgY2FsbCBidXQgbm93IHRoZSBjYWxsZXIgaXMgc2VudCB0byAKNzAyCj4gKDYpIEpv aG4gRG9lIGNhbid0IGZpbmQgdGhlIGNhbGwgYW55bW9yZQo+IAo+IAo+IElzIHRoZXJlIHNvbWV0
aGluZyBvYnZpb3VzIHRoYXQgSSBhbSBtaXNzaW5nPyBIYXMgYW55b25lIGVsc2UgZm91bmQgCj4g dGhpcyB0byBiZSBhIHByb2JsZW0/IEFueSBpbnNpZ2h0IGF0IGFsbCB3b3VsZCBiZSBncmVhdGx5
IGFwcHJlY2lhdGVkLgo+IFJlZ2FyZHM7Cj4gSm9obiBWLgoKWW91ciBwcm9ibGVtIG9jY3VycyBp biBzdGVwIDQgJiA1LiBJIGRvbid0IGJlbGlldmUgdGhhdCB5b3UgY2FuIHBpY2sgdXAgCnRoZSBj YWxsIGFuZCB0aGVuIGV2ZXIgYmUgZ3VhcmFudGVlZCB0byBnZXQgdGhlIHNhbWUgcGFya2luZyBw b3NpdGlvbiB3aGVuIAp5b3UgcHV0IGl0IGJhY2sgaW4gcGFyay4gV2hhdCB3b3VsZCBoYXBwZW4g aWYgc29tZW9uZSBlbHNlIHBhcmtlZCBhIGNhbGwgCmluIGJldHdlZW4gc3RlcHMgNCBhbmQgNSBh bmQgdGhleSBnb3QgNzAxIGJlY2F1c2UgaXQgd2FzIGZyZWUuIE9uY2UgCnBhcmtlZCwgdGhlIGNh bGwgc2hvdWxkIHJlbWFpbiBzbyB1bnRpbCBpdCBpcyBwaWNrZWQgdXAgb3IgdGltZXMgb3V0IGJh Y2sgCnRvIHRoZSBhdHRlbmRhbnQuCgpfX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19f X19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fClRoaXMgZW1haWwgaGFzIGJlZW4g c2Nhbm5lZCBieSB0aGUgU3ltYW50ZWMgRW1haWwgU2VjdXJpdHkuY2xvdWQgc2VydmljZS4KRm9y IG1vcmUgaW5mb3JtYXRpb24gcGxlYXNlIHZpc2l0IGh0dHA6Ly93d3cuc3ltYW50ZWNjbG91ZC5j b20KX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19f X19fX19fX19fX19fX19fXwo