How Is Queue Avg Holdtime And Avg Talktime Calculated
Hi Israel
If you are referring to the output of the queue show
“Welcome to business logic embedded into app_queue. The issue with the queue show command rendering stats, is what timeframe are the stats aggregated over? IIRC, the calculations are using a moving average[1].
[1] http://en.wikipedia.org/wiki/Moving_average”
If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.
We found the figures outputted by the queue show
Regards
Ish
2 thoughts on - How Is Queue Avg Holdtime And Avg Talktime Calculated
You can find my previous query and responses here:
http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395
Thanks For reports i dont those numbers but i use it for a wallboard and would like to know what timeperiod is taken into account when mesuring the moving average?