One thought on - Share Agents State?

• You can indeed share a phone’s state between servers. If using chan_sip, you will be looking at doing something like XMPP. If you are doing pjsip, you can do it directly without needing the xmpp server.

  For pjsip, look at https://wiki.asterisk.org/wiki/display/AST/Exchanging+Device+and+Mailbox+State+Using+PJSIP

  For chan_sip, look at https://wiki.asterisk.org/wiki/display/AST/Distributed+Device+State+with+XMPP+PubSub

  For the record, I have done the xmpp setup and it works well, but there was a pretty steep learning curve involved in getting everything working. I haven’t had a chance to look at upgrading to Asterisk 13 and pjsip to set it up, but the configuration looks to be much easier.

  I use it because I have Site A which hosts a customer service call queue where most of the agents exist on the Site A server. However, I have two agents who are at Site B and we don’t want to send them a call from the Site A queue if they are already on a call from the Site B server. Seems to work and no complaints from the group that uses it.