Pickup/steal Calls
Hi. I am replacing a legacy Alcatel PBX for asterisk and now i’m facing a request i can’t answer yet: I need to replicate the “Call Pickup” function from Alcatel, mostly when used by a secretary picking up a call from his manager. The pickup function, as i’m already using her is not enough, i need the pickedup number to be shown in the secretary phone. Is this doable, using pickup or any other way?
The situation is: The manager’s phone is ringing. The secretary has a module keys with his key blinking. She presses the key to pickup the call, and needs to see the original caller id, to know how she should answer the phone (internal/external call, other manager calling, a friend, etc)
Thank you in advance.
2 thoughts on - Pickup/steal Calls
What you are asking about is connected line functionality. Asterisk has had this functionality since v1.8.
See https://wiki.asterisk.org/wiki/display/AST/Manipulating+Party+ID+Information for more information.
Richard
Hey, thanks!
The idea looks like that king of manipulation, but it’s not being easy to use in here…
I am using asterisk 12.2 and can’t make it work with Cisco SPA 504 phones…. with a sip debug i even can’t see any message to try to change the CONNECTEDLINE, p.ex. The called phone just shows the caller number, not the manipulated number.
I am testing now with a dial command, but my idea is to use the pickup function, and i don’t know if it would work in that case…
Thank you for the help.
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