Working Config For Polycom VVX And Auto Answer

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Hi –

Just wondering if anyone has gotten a Polycom VVX phone to successfully do an Auto Answer with asterisk. I have an older generation of Polycom phones that do this just fine, but I can’t seem to make the VVX phones work.

I tried the guide here:
http://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-my-Ringtone-or-Ring-in-a-special-manner-for/td-p/5167

And I have this in my diaplan:

exten = _8XX,1,SIPAddHeader(Alert-Info: info=ringAutoAnswer)
exten = _8XX,2,Dial(SIP/${EXTEN:1},20,tk)

But whenever I attempt a call to a matching exten, it just rings normally for the 20 seconds I have indicated here and never answers.

I found a setting in the phone’s GUI: “Auto Answer SIP Calls”. When I
set this to “Yes”. It will auto answer, but it auto answers ALL
calls, not just ones with the Alert-Info header set.

Any guidance is appreciated.

Thanks!
Noah

One thought on - Working Config For Polycom VVX And Auto Answer

  • Well, in case anyone else is interested, it’s working now. I must have mistyped something the first time around because it is now working with the exact settings I describe above.