Asterisk Queues In Off-hook Mode ?

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Asterisk Users 2 Comments


I am looking to configure asterisk queues in off-hook mode, that is, the agent calls into the system and stays connected to this call, when new customer calls, he is redirected to the queue which should distribute to connected agents. is this possible on teh actual app_queue or we would need to implement it using ARI.

Thanks in advance.