We’re using 18.104.22.168 on CentOS 5 and are trying to get accurate stats for queues.
For a particular customer, when I run queue show I get the following numbers:
has 0 calls (max unlimited) in ‘ringall’ strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s
So from that data we look at
17s holdtime And assume that is the average hold time before calls get answered by a queue members.
However, if I calculate the average hold time from out queue log table using the following SQL
select sum(data1)/ count(*) as ave_hold_time from queue_log where time >
DATE(NOW()) and queuename=’‘ and event=’CONNECT’;
I get the vastly different figure of 92.4.
So, is the queue show figure wrong due to a bug or am I making an incorrect assumption as to what it means?
Thanks in advance