Dialer Software For Asterisk…
I have a customer with a more or less unique need. Right now we are using Wombat as a dialer software so they can contact clients for QA
purposes. Everything is working very well and their contact center productivity is way up from the old manual dialing method.
The only thing we are having a problem with is that they have up to
5 phone numbers to contact a single customer. Obviously we cannot load all numbers into the dialer because we do not want to contact the same customer 5 times. Does anyone know of a dialer for Asterisk that can take several phone numbers for the same contact and if any of those answers it will not try the other numbers? Most of the dialers I have looked at cannot relate information for different numbers so there is no way to tell if you have already contacted a specific customer with a different number.
I really do not want to develop a new dialer software (well, while the dialer is not that difficult the interfaces, reports and backends are a pain to maintain). Anyone know of a commercial or open source software that can handle this kind of dialing?
2 thoughts on - Dialer Software For Asterisk…
Have a look at vicidial it has alternate number dialing capability.
Mituo
You can do that in your dialplan, without any additional software! All you
*might* have to do is patch your existing dialler software (or more probably, just do an ALTER on a database table) so it can handle a string five times the length of a normal phone number.
Now you just have to concatenate together all the possible phone numbers for a client.
Pass the string of concatenated numbers to your dialplan; spot that it is much longer than a normal phone number; and send it off to a special context which will split the number up, and then try each section in turn until one answers.
In countries where they still have different-length phone numbers, you probably will need to introduce a * as a delimiter between each number and the next.