Is it possible to catch the fact that an ip phone has died in the middle of a call and do something with it in the dialplan?
Background: we run a small call center. Our agents sit in two groups, with their IP phones running from 2 different switches. Every once in a while the power on one side of the room will go out, or one of the switches will die, or one of the agents will knock something loose with their foot. If/when that happens while the agent is on a call with a customer, I’d like to be able to save that caller and put them back in the queue (at the head of the queue).