Requiring Agent To Confirm Queue Calls Only When Forwarded To External Device
I’d like to allow my users to forward their calls using the forwarding feature on their SIP handsets and continue to receive Queue() calls. Currently I set the ‘i’ option in Queue() so that if a user forwards to their cell phone, or any other extension that has voicemail, the voicemail doesn’t eat all the calls to the queue.
I’m aware that I can configure the queue to require agents to acknowledge the call. However, most of the calls go to internal devices where confirmation isn’t necessary, so I’d like to avoid the extra inconvenience in that most common case.
What I’d like to do is somehow detect that a handset has responded with a SIP 302 response, and only when this is the case, require the agent to confirm humanness before answering the call from the queue. Any ideas on how this could be implemented?