Queue member status – BUSY

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Asterisk Users 6 Comments

Hi,

Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan.

Any ideas?

regards,
ryan icasiano

6 thoughts on - Queue member status – BUSY

  • Have you tried playing with “joinempty” and “leavewhenemèpty” to avoid
    people being connected to a queue with all agents in use?
    l.

    2010/10/20 GBR Icasiano, Ryan A.

  • Hi,

    I didn’t use that feature since i only added the phones not treated as agents(it will just ring the members, depending on the scenario chosen, instead of ringing the queue itself until an agent answers).

    The queue status is correct, although it could not tell if all members in the queue are currently engaged in a call(busy).

    I appreciate your help. Thanks!

    regards,

    RYAN ICASIANO
    ________________________________________
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [asterisk-users-bounces@lists.digium.com] On Behalf Of Lenz Emilitri [lenz.loway@gmail.com]
    Sent: Thursday, October 21, 2010 3:27 PM

    Have you tried playing with “joinempty” and “leavewhenemèpty” to avoid people being connected to a queue with all agents in use?
    l.

    2010/10/20 GBR Icasiano, Ryan A. >
    Hi,

    Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan.

    Any ideas?

    regards,
    ryan icasiano

  • anyone?

    regards,

    RYAN ICASIANO

    ________________________________________
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [asterisk-users-bounces@lists.digium.com] On Behalf Of GBR Icasiano, Ryan A. [raicasiano@globalbridgeresources.com]
    Sent: Wednesday, October 20, 2010 2:02 PM
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com

    Hi,

    Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan.

    Any ideas?

    regards,
    ryan icasiano

  • href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [asterisk-users-bounces@lists.digium.com] On Behalf Of GBR Icasiano, Ryan A. [raicasiano@globalbridgeresources.com]
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com
    People do not really get that a queue is supposed to work that way.
    The point of having a queue is that you will have more people waiting
    than agents available to answer calls, if not why have a queue just make
    a dial group.

    The way to do what you want would be to use an AGI that gets a list of
    agents logged into the queue and see their status. The status for a
    free agent is 1 so if you do not see any agents with status 1 then all
    agents are busy. You can then set a variable so you can redirect the
    caller somewhere else.

  • Hi,

    I have modified the way agents are being treated since they are using mobile phones. Having that kind of scenario, it is not recommended to make the agent logged in by using that scenario. Instead, they will call a certain number, login by using the given parameters(company id, username, password) and tag them in the DB as logged in, and their number will ring once a client/customer calls and falls on the queue.

    Now once asterisk falls to a certain queue, it will then check all members that contains login status on a certain table, then add/delete them in queue_members table in realtime depending on its current login status. This way, it will only ring all currently logged in members. It works fine this way, the only problem is that whenever all members are engaged on a call, their phone is off, etc… the queue cannot determine whether any of them is available or not, as far as I know.

    regards,

    RYAN ICASIANO
    ________________________________________
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [asterisk-users-bounces@lists.digium.com] On Behalf Of Carlos Chavez [cursor@telecomabmex.com]
    Sent: Friday, October 22, 2010 12:06 AM

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [asterisk-users-bounces@lists.digium.com] On Behalf Of GBR Icasiano, Ryan A. [raicasiano@globalbridgeresources.com]
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com
    People do not really get that a queue is supposed to work that way.
    The point of having a queue is that you will have more people waiting
    than agents available to answer calls, if not why have a queue just make
    a dial group.

    The way to do what you want would be to use an AGI that gets a list of
    agents logged into the queue and see their status. The status for a
    free agent is 1 so if you do not see any agents with status 1 then all
    agents are busy. You can then set a variable so you can redirect the
    caller somewhere else.

  • Hi.

    We use GROUP and GROUP_COUNT to track if the peer is engaged in a call. If
    so we use Busy()

    On 22 October 2010 01:28, GBR Icasiano, Ryan A. <

    href=”mailto:raicasiano@globalbridgeresources.com”>raicasiano@globalbridgeresources.com> wrote:

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com] On Behalf Of Carlos Chavez [
    href=”mailto:cursor@telecomabmex.com”>cursor@telecomabmex.com]
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com] On Behalf Of GBR Icasiano, Ryan
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com