Hello,

This has a bit of a long explanation… ultimately the question is why adding a section to sip.conf made a difference to One Touch Record.

We’re implementing a recording toggle using the “Record” button on a SIP
telephone and Asterisk’s “One Touch Record” feature in features.conf.

It worked without problem when the calling party pressed the Record button, but it didn’t work when the called party pressed the Record button. When the called party pressed the button Asterisk logged “Recording requested, but no One Touch Monitor registered. (See features.conf)”, even though it was certainly enabled in features.conf

The destination was called with a dial string like SIP/1111@12.34.56.78:5060. Eventually we worked out that adding a section to sip.conf like this allowed it to start working:

[12.34.56.78:5060]
type = friend
… etc..

We already (before it started working) had a section almost identical but without the port in the section name:
[12.34.56.78]
type = friend
… etc..

The question is, why did adding the section with the port in the name make a difference? Is it because only Asterisk sip users (of which a friend is one) are allowed to use One Touch Record? If so I don’t see this documented anywhere. Note that adding or removing the ‘w’ or ‘W’ options to the Dial seems to make no difference at all, and following the addition of the sip.conf section it works without either of these options in the Dial.

Thank you in advance for any insight into this.