Check Other Calls On Same Endpoint (validate / Screen Customer Supplied Diversion / From Header)
Hi Gang
Yes, big project on the rise to do things better / more flexible than our existing commercial TSP switch.
During call screening process, we would like to allow customers to send the original callingID in a attended call diversion scenario.
From the Voice Switch point of view, there are two call legs involved. So on one call leg, I would like to check the callerID on the second call leg. Is this doable?
Example:
Alice calls Bob who does picks up the call and puts it throught to Charlie. Charlie shall see Alices CallerID:
Call Leg 1:
===========
Invite: Bob From: Alice PAI: Bob
Call Leg 2:
===========
Invite: Charlie From: Alice PAI: Bob Diversion: Bob, Reason: Attended-Transfer
The screening on Leg 2 would normally not allow Alice to be sent as Caller. But if the sceening on Leg 2 would be able to look up Leg 1 and see the co-existing call From: Alice To: Bob, it could allow Alice to be sent out (and maybe add a missing Diversion and/or PAI header or also screen the Diversion header).
Mit freundlichen Grüssen
-Benoît Panizzon-
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I m p r o W a r e A G – Leiter Commerce Kunden