Queues, Penalties, RINGALL, And Use Cases

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Hey everyone,

I posted a topic on the community forum which can be found here:
https://community.asterisk.org/t/request-for-feedback-queues-penalties-ringall-and-use-cases/80960

It covers a scenario encountered while debugging an issue, and I would love some feedback on it to help make a decision on how to fix it moving forward.

Thanks!