Hi all, we have a little tool that tracks Music-on-Hold events for call queues by listening to AMI events.

This is quite useful for reporting so, as the tool is free to use and does not depend on our QueueMetrics Call Center suite, I thought I’d announce it in here as well.

If anyone is interested, you can find a post here:
https://www.queuemetrics.com/blog/2017/03/22/TrackingMOH/?lid