I have a customer who needs to use chanspy to :

1. Interrupt a call and whisper to the local extension

2. Allow the person on the local extension to reply to the interrupter, but not have the remote party hear it.

Narrative:

John is on the phone with a customer. Doris receives an urgent call from John’s mother. Doris uses to break into the conversation John is having with a customer. She tells John: “Your mother is on the phone. It’s urgent.” John replies to Doris: “OK, I’ll call her in two minutes.” The customer on the remote end heard none of this.

The ChanSpy whisper mode appears to do half of this: Doris can whisper to John, but John cannot acknowledge her and let her know he heard her and what his course / plan of action will be.

Does ChanSpy support this or is there another application I should be using?

Michael Munger, dCAP, MCPS, MCNPS, MBSS
High Powered Help, Inc. Microsoft Certified Professional Microsoft Certified Small Business Specialist Digium Certified Asterisk Professional michael@highpoweredhelp.com