Hi All,

Anybody know about to using AMI to agent answer call that placed in QUEUE.

Asterisk Version : 1.8.9.1
Queue Name : agent-support Agent logged in Extension : SIP/8001,SIP/8002 … strategy : ringall

1) How to intimate or send information to available agent to inside queue incoming call ringing.
2) How to agent answer incoming call that placed in queue.
3) AMI for agent Hold/Unhold call.

Thanks.

Rajnikant Vanza