Hi,

On a 11.8.1 system, I’m trying to configure a queue in which busy agents do no get incoming calls.

I dynamically add agents with lines (shamelessly copied from a running Freepbx/Asterisk 1.8 system) such as:
AddQueueMember(myqueue,Local/123@agent/n,10,,hint:123@subs)

Basically, it works but incoming calls are sent to busy agents.

In sip.conf, callcounter is set to yes. With CLI, I can read (ringinuse disabled) for each agent.

When an agent is on call, “core show hint 123” would output something like:
123@subs : SIP/mac0123456789AB State:InUse Watchers 0

I would suspect I didn’t provide appropriate state interface to AddQueueMember.

Suggestions ?

Regards