Dears,

I have a small callcenter with asterisk13.10-rc3.

My agents have dynamic association with an identify, example:

# queue show helpdesk has 0 calls (max 5) in ‘rrmemory’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
9428 (Local/1939@1939_in/n from SIP/1939) (ringinuse disabled)
(dynamic) (paused) (Not in use) has taken no calls yet
9458 (Local/1942@1942_in/n from SIP/1942) (ringinuse disabled)
(dynamic) (Not in use) has taken no calls yet
9421 (Local/2887@2887_in/n from SIP/2887) (ringinuse disabled)
(dynamic) (Busy) has taken no calls yet
9001 (Local/1943@1943_in/n from SIP/1943) (ringinuse disabled)
(dynamic) (paused) (Not in use) has taken no calls yet
No Callers

I add or remove agents with “queue add member” or “queue remove member”
comands.

My problem is when an agent has status (in call) (Not in use). I think i must see just (in call) (Busy), i wonder what (in call) (Not in use) means.

When this situation occurs, that agent don’t receive calls anymore. I must remove it and add to queue again for a fix.

My queues.conf configuration is:

[general]
persistentmembers = yes

[helpdesk]
autofill=yes eventwhencalled=yes music=planetfone timeout0
announce-frequency=0
maxlen=5
strategy=rrmemory context=fila_helpdesk leavewhenempty=no joinempty=yes retry=2
ringinuse=no weight=0
monitor-format=al wrapuptime=5
shared_lastcall=yes

Any suggestion is appreciated.

Alonso.