Call Waiting For Queue Agents.

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Asterisk Users 2 Comments

Hi All,

I have a question about the Queues.

I’m using Asterisk 11.13.0 , and I want to configure the following setup :

When there is an incoming call to the queue all agents should ring even those that are already in call, they should receive a second call.

Is this doable in any Asterisk version ?

Thanks in advance.

2 thoughts on - Call Waiting For Queue Agents.

  • In 1.8 there is a ring in use option at the queue level. I doubt this will have been removed in 11.

    ; If you want the queue to avoid sending calls to members whose devices are
    ; known to be ‘in use’ (via the channel driver supporting that device state)
    ; uncomment this option. (Note: only the SIP channel driver currently is able
    ; to report ‘in use’.)
    ;
    ; ringinuse = no

    Regards

    Ish

  • Hi,

    Thanks for your reply.

    It’s working. I forgot to enable call waiting under extensions in Asterisk.

    Best regards