* You are viewing Posts Tagged ‘voice mail’

Want Queues To Ignore Mobile Operators Voice Mails And Continue Ringing…?

Hi All,

Lets say I want to setup a queue that will handle inbound calls to dynamically added agents that are all mobile numbers. Now when I do this setup it works, it loads the agents dynamically and if the mobile phone is on and have reception it works. But when the phone is for arguments sake off or dont have reception it goes to voice mail for that mobile phone.

I don’t want this to happen…:) I would like for the queue to continue ringing until there is a time out specified which then takes the caller out of the queue and to voice mail which I then intend to mail somewhere.

I guess my question is can this be done in Asterisk? Can I force clients in this queue not to leave a voice message on the mobile phone but rather the Asterisk system?

Because when the mobile phone which is an agent in the queue goes to voice mail it answers the call and then plays the voice mail message.

My initial thoughts are to maybe ask the mobile operator to switch off the voice mail functionality on those mobile phones and rather give a busy or engaged tone, but I would rather want to do this in Asterisk.

Any help or advise on this matter will be greatly appreciated.

Thanks!

Daniel van den Berg SureTel – South Africa

Need Help Designing Implementation

Hi,

I’d like to replace my current VOIP provider with an Asterisk based solution. I have some ideas I want to run by the list to see if they are possible, and get answers to a couple questions.

I want to setup two Asterisk servers that are linked to each other:
- The first server would be my “external” (public) server and would live in a real data center. The second server would be my “internal”
(private) server and would live in my house.
- The external server would receive all incoming calls and handle the voice mail stuff.
- The internal server would run all the phones in my house (VOIP or Analog-via-FXS). All outgoing calls would be routed out through the external server.

I also want to add the following additional functionality:
- If the external server looses connectivity to the internal server while a call is in progress, the external server should place the call on hold while it tries to reach us via our cell phones. A message should be played informing the remote party that the connection had been lost and it is trying to re-establish it now. If it can’t reach us, it should inform the remote party that the connection could not be re-established and allow the remote party to leave some closing remarks on the voice mail system.

- If a call comes in and no one is at home to take the call (or if all lines at home are busy), it should ring all of our cell phones and whoever answers the call first gets the call. If no one answers the call via the cell phones after 3 rings, it should route the call to the voice mail system. I say 3 rings on the cell phone because I do not want the cell phone voice mail to take the call.

- I also would like the system to automatically route all calls directly to voice mail depending on the time of day (say 10PM to 8AM).
I would like specify in a “white list” specific phone numbers that are allowed to ring through regardless of time of day (i.e. her parents, my parents).

- I would like the VOIP phones to turn on the voice mail waiting indicator light if the external server has new voice messages.


Is all of this possible? If not, which part’s are not (and how much work do you think would be needed to make those parts work)?

Asterisk 1.8.13.1 — How To Limit Voicemail Emails When The Caller Hangs Up Before They Leave A Message?

Hello,

I use Asterisk with an SPA3102 (latest F/W). I have my asterisk 1.8.13.1 voicemail.conf setup as follows:

; Limit the minimum message length to 3 seconds minsecs = 3

This works perfectly, however, when the caller hangs up before the beep (or during it?) then I get 1 minute and 22 seconds of (3-5 sec of dialtone, then saying to dial the operator)). How do I avoid getting this? If a message is not left, I do not wish to receive any e-mail/attachments like this, are there any workarounds?
I assume this may be related to the SPA3102 but am curious to learn how others deal with this problem/if they have this issue.

Name: Voicemail Message Number: 5
Mailbox: 1
Caller ID: “SXXXX”
Caller Name: SXXXX XXXXXXX
Caller Number: XXXXXXXXX
Duration: 1:22
Date: 20121101_1116

The voice mail:

http://home.comcast.net/~jpiszcz/20121101/msg0004.WAV

Justin.

Help Required IVR

Hello everyone,

I stuck in problem I have creating a time based IVR and its working fine. If my IVR playing in office hour it would standard IVR and if not they we have play a greeting message and place that call to voice mail of a extension.

My problem is this I am able to transfer the call on voice mail but how to play greeting message first. I am using trixbox 2.2.8 anyone help is this regard would great full.

.lock file issue

I’m currently running Asterisk 10.5.1, compiled from source, and just had someone call saying they couldn’t get their voice mail. Looking into the user’s voice mail folder, I saw a .lock file.

Removing this file, enabled them to get voice mail.

Is anybody else seeing this? The system is a new install and has only been running for a week with very little traffic (8 person office).

Doug

Replacing PBX with Asterisk, need feedback on my new architecture.

I’m about to receive approval to design and deploy an Asterisk-based
phone system for my company. I will immediately have to start writing
specifications. I’m working on the hardware design and the architecture
right now. I’d like a second, third, fourth, 1,000th opinion.

800 SIP phones. All will be G.722. I expect 200 concurrent calls, with
20% leaving to the outside world. There will be another 200 analog lines
that will for the time being remain on the TDM PBX switch they reside
on, and will be whittled down and converted to SIP as time and attrition
allows. These are primarily fax machines and conference “spider” phones.
Those are included in my 200 concurrent calls number. I’m looking to get
as close to 5-9′s reliability as I can, with 4-9′s mandatory. Proper
power filtering and backup is already available.

Here’s what I’m thinking for the architecture:

Server 1: PRI Gateway 1 – Support 2 outside PRI trunks for local and
long distance, plus a third PRI connecting to the existing TDM PBX.

Server 2: PRI Gateway 2 – Support 1 PRI trunk for local and long
distance with room for another, plus a second PRI connecting to the
existing TDM PBX.

Reason for two PRI Gateways is for redundancy and fail-over, but
processor capabilities is a concern. I expect in about two years I’ll be
ready to decommission the TDM PBX, but will be left with about 80 Analog
lines across the multiple buildings on my campus. I expect I’ll end up
purchasing channel banks to support the remaining analog lines, and
distribute across the campus using existing copper plant.

Server 3: Asterisk Master Server

Server 4: Asterisk Slave Server

I’m considering a clustered environment, but I believe a fail-over
solution would be easier to implement in the short term. This means each
system needs to handle all traffic by itself. These servers will be used
for Asterisk and Voice-mail. Conferencing will be enabled, but I’m not
considering it in the build. If I see conferencing becoming a factor, I
will build another server and offload that service.

Server 5: Boot Server – DHCP, RADIUS, SNTP, DNS, LDAP, FTP, HTTPS, SNMP,
etc…

This service will provide the phone network all the basic services. This
is a stand-alone phone network primarily because it would be too costly
to upgrade the entire data network to support both voice and data. The
phone network will not initially have Internet Access. This server will
be the server all the phones talk to for pulling their configs.

I’m considering a second Boot Server for redundancy, but since the
phones should store their configs, I’m not seeing this as horribly
critical. Am I smoking something?

Finally, I’ll have a Windows-based workstation that will be used to
remote into all the services, for administration, etc…

I need to plan to use FreePBX on all Asterisk Servers, but I don’t
intend to install it until I’m in regular MAC maintenance mode.

I have no plans at this time to build out any databases. I just plan to
use whatever Asterisk has. If it ever comes to that, I would make those
separate servers as well.

My goal is to build Asterisk Servers and PRI Gateways capable of
supporting 150% of what I anticipate, which would come out to 300
concurrent calls. Again, all phones will use G.722. The PRI Gateway
servers will do the heavy lifting of converting G.711 traffic from the
PRIs to G722, and connect to the Asterisk Servers via IAX2 trunk.

It’s my intention to build each server myself with high-quality off the
shelf components. I’d like all servers to be as close to identical as
possible, as I intend to keep spares on hand to facilitate quick repair
and minimize downtime. I’m considering RAID 1 + 0 (mirrored and stripped
drives) for all servers. I am considering dual redundant power supplies.

For a processor, I’m currently looking at the i7-3770K @ 3.5GHz or very
similar. Its Passmark compares to the Xeon E5-2630 @ 2.3GHz, but is half
the price.

I have no idea what amount of memory to consider, so I am thinking 8GB
per machine.

PCI-E is what I plan for all the cards.

Debian is the Linux flavor

A new network will be deployed using PoE layer-2 managed switches.
Battery backup capable of providing 8 hours will be installed as
required. There will be multiple VLANs in the network as I have multiple
dissimilar offices I need to keep separated from each other. We will
also have 802.11 SIP phones, and will be deploying a campus-wide WiFi
network used only by the phone system. Yes, I crunched the numbers. This
will be significantly cheaper than upgrading the entire existing data
network to support the new phone system. …and to be quite honest, I
don’t trust our network folks, and know adding that layer of bureaucracy
will only negatively impact the customer experience. I was a network
engineer for a top-three telecom company for many years, so I do have a
point of reference to make those statements.

…yes, I am one guy looking to do all this, with an estimated
completion date of the end of 2013. I’ll be building all this out in
addition to my normal “phone guy” job. I’ve built servers (hardware and
software) for 20+ years, but my Linux Kung Fu is weak. I’ll be learning
by doing and know there’ll be a lot of extra hours. The boss is good
about training, so I hope I can get into a good Linux Admin class in
addition to dCAP.

So tear it up! What do you think? Does the CPU have the oomph? What am I
missing? What am I overkilling? What would Brian Boitano do?

I appreciate any feedback, and thanks in advance.