Let say that in a call center, callers are recognized and categorized in 4priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on)before entering a Queue. How can you make sure a priority 2 caller is answered before prior..
Greetings.I have an asterisk server running and got a few queues configured. When a call comes to the server it redirects to the default IVR who offers the caller the options of which department they want to talk with, starting with the queue 1 (m..
at the moment I am logging queues into a MySQL DB, but this can quickly become a lot of information.Is there a way to exclude certain queues from being logged into the queue log ?Than..
, I am making asterisk report using CDR values given by asterisk. I have queues which consist of multiple members (extension). Also, an extension may be in multiple queues. So, I want CDR to record the name/number of queue from which the call was originat..
We are running Asterisk 184.108.40.206 and are testing calendar functions. I have it connected to our Exchange 2010. As we are using queues I have added Calendar: to the users hints, to arrange that the phone not will ring if the user are in a meeting. T..
I am having problems with a deadlock in Asterisk 220.127.116.11. The system is a x86_64 machine that is being used as a callcenter. The agents log in via the AgentLogin application, and each Agent/XXXX channel is assigned to one or more queues. A custom separ..
I have some phones monitoring several extensions, I want them being able to pickup calls using Busy Lamp Field. Unfortunately it doesnt work when the calls come from a queue. Example: Phone 110 wants to monitor phone 102. Phone 102 is a member of ..
we have a queue with some 20 agents.Agents are defined statically in queues.conf (in an include, actually).One of the agents is showing up as NOT AVAILABLE in queue show… when his client is disconnected from Asterisk.However, the moment his sys..
I have a queue that distributes calls among 3 phones. When a phone is in use (including on hold), queue skips that device and sends the call to the next available one as expected. On the other hand, if a call comes in while one of the phones is ringi..
asterisk users, can any recommend me a live queue monitor for asterisk