Phones Don't Stop Ringing When Queue Is Answered

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Hello,

I am running Asterisk 11 on CentOS 6.4 with about 150 local SIP clients on a LAN. The SIP clients are a mixture of Yealink phones (e.g SIP-T32G, SIP-T42G, etc). I have configured the system as follows:

sip.conf: [169] secret1111 dtmfmode=rfc2833 directmedia=no directrtpsetup=yes canreinvite=no context=main host=dynamic type=friend portP60 call-limit=5 nat=force_rport,comedia callcounter=yes

queues.conf: [queue_level_1] musiconhold

Asterisk Users 2 months ago 3 Answers

Help Debugging A Possible SIP Channel Leak In 11.17.0, Possible Race Condition

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I am trying to collect enough information about an problem a client is having with its asterisk 11.17.0 x86_64. This issue was observed before in 1.8.20, and we upgraded to 11.15.0 and then to 11.17.0 with no solution.

Background: this client is a telemarketing call-center that generates outgoing calls with close to a hundred agents operating simultaneously in peak hours. The system uses asterisk with FreePBX 2.8. In order to generate the calls, I wrote a program that connects to Asterisk using the AMI protocol. This program expects the SIP agent extensions to be assigned as members of queues, of which…

Asterisk Users 3 months ago 4 Answers

Determining If A Queue Member Is Paused In Dialplan Logic. [1.8]

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Howdy,

I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing.

The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won't update.

My idea for solving this problem is to check the status of my Member in the queue before I send the calls into it and toggle on the Members Paused light at that point in time if they are…

Asterisk Users 3 months ago 3 Answers

Ringtone To A Member Queue

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Hello everyone, I configured a queue with dynamic agents for a small proyect, normally only 1 member in the queue for ansering calls would be enough. But I need to configure a ringtone or any other signal to comunicate to the member's queue other call cames into the queue and the member could decide if park the first one o keep the second one in the queue. I appreciate any help from the group. Regards, Diego Huesca

Asterisk Users 4 months ago 0 Answers

Question Regarding Custom Announcements Used By Several Asterisk Servers

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Hello,

Got a question regarding custom announcements in Asterisk.

My goal is to allow my users record their own queue announcements and choose which announcements they want to use in each queue. I have several Asterisk servers and a Kamailio server which dispatches call traffic between the Asterisks. Question is, is it possible to have something like a NSF disk shared between several asterisk servers and store custom announcements there, where all Asterisks would use them? I expect to have to place the files under whatever I configure in asterisk.conf. Additionally, can I place the announcements in subfolders under that directory and…

Asterisk Users 5 months ago 4 Answers