How To Implement "priority Queuing" Within A Single Queue ?

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Hi,

Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?

I can think of several solutions but none really pleases me :

1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority. I don't like this solution because I foresee editing stats for 4 queues instead of one is harder.

2. Iterate…

Asterisk Users 2.5 years ago 2 Answer

Special Conference Room

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Hi list,

I am in need of a "special" asterisk conference room with the following constraints:

- there is one admin / moderator and several "normal" callers. - the callers must not hear any other caller, only the moderator - the moderator must be able to mute and unmute any caller at any time - the moderator must be able to talk to all callers or to a specific caller. - the modetator must be able to kick off any caller at any time...

Any hints on how to realize that are highly appreciated..

Thanx in advance, yves

Asterisk Users 2.5 years ago 8 Answer

Park function and billsec

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When a call comes in and is parked using the Park() command it appears that
the billing seconds do not include the time while the caller was parked. Is
there a simple way to correct this with an option or setting in asterisk.
This is not acceptable as we are loosing min when callers park calls. I am using 1.8.x release currently. Thanks
zktech

Asterisk Users 3 years ago 0 Answer

SendFAX timestamp

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Hello, Does SendFAX have the ability to put the caller ID and timestamp on the fax? If so, is there a way to adjust the timezone used for the timestamp? Thanks for any assistance.

Asterisk Users 3.1 years ago 5 Answer

Strange behavior - Can't figure out

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Hi, I have two asterisk boxes, one with asterisk 1.8.12.0 and the other
with asterisk 1.8.9.2 Sip show settings of both boxes have no difference and also the peers I am generating a call using call file with following details:
Channel: SIP/1028
Account: 9164421122 < -- this is the accountcode of 1028
MaxRetries: 1
RetryTime: 60
WaitTime: 30
Context: default
Extension: 1031
Priority: 1
CallerID: "Zohair Raza"<1031> < -- I want to see this caller id at
dialing peer (1028) and "Test" <1028> (originiating caller id) at
dialed…

Asterisk Users 3.1 years ago 0 Answer