Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?
I can think of several solutions but none really pleases me :
1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority. I don't like this solution because I foresee editing stats for 4 queues instead of one is harder.
I am in need of a "special" asterisk conference room with the following constraints:
- there is one admin / moderator and several "normal" callers. - the callers must not hear any other caller, only the moderator - the moderator must be able to mute and unmute any caller at any time - the moderator must be able to talk to all callers or to a specific caller. - the modetator must be able to kick off any caller at any time...
Any hints on how to realize that are highly appreciated..
Thanx in advance, yves
When a call comes in and is parked using the Park() command it appears that
the billing seconds do not include the time while the caller was parked. Is
there a simple way to correct this with an option or setting in asterisk.
This is not acceptable as we are loosing min when callers park calls. I am using 1.8.x release currently. Thanks
I have two asterisk boxes, one with asterisk 184.108.40.206 and the other
with asterisk 220.127.116.11 Sip show settings of both boxes have no difference and also the peers I am generating a call using call file with following details:
Account: 9164421122 < -- this is the accountcode of 1028
CallerID: "Zohair Raza"<1031> < -- I want to see this caller id at
dialing peer (1028) and "Test" <1028> (originiating caller id) at