Tag : answer the call

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All, We have a production system running 1.4.25.1 and yesterday we upgraded it to 1.4.36. Basically we use this system to generate scheduled calls via .call files. Sample .call file used: Channel: local/111111111@context-out WaitTime: 30 CallerId: 333333..

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The past few days I started having a problem with a small call center setup.All agents use Eyebeam 1.5 to receive calls from a queue.Eyebeam is configured to auto answer the call.The problem is that the agents claim that they get a call but no audio.F..

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