Could someone kindly explain how does least recent strategy work?According to the config:leastrecent: rings the interface that least recently received a callThat does not explain much in detail. What happen if agent been idle (pause member) or in w..
Author : Shahid H
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I am in process developing Multi-Tenant system for Call Centers.I am considering what are the best option for Agent to Login and and wait for the calls from the Queue.Option 1: AgentLogin (staying on the line with music on hold and bridging the c..
What options do I have to setup Distributed Device State across to multiple Asterisk Servers?If an agent is on the phone on a queue on one of the Asterisk server, other servers will need to about it and therefore, will be able to operate adequate..
I am planning to move Asterisk from physical server to a VM on a ESXi host.VMware datastore / VMs will be stored on the shared storage on the NAS(NSF). I might get Synology NAS.Do you store call live recording on the NAS? There would be around 60concurr..
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Let say all the SIP devices will be registered on the proxy like kamailio.Agent is a member of Support and Billings Queues on the asterisk servers. Support queue on ServerA and Billings Queue on Server B for example. This will be done via RealTime Queu..
Can someone recommend me where is best place to find Asterisk Expert/Consultant for freelance work?If you are interested to work as a freelancer, you can email me direc..
How to find out which agent is available I can put their Agent id in Agen..