Could someone kindly explain how does least recent strategy work?According to the config:leastrecent: rings the interface that least recently received a callThat does not explain much in detail. What happen if agent been idle (pause member) or in w..
I am in process developing Multi-Tenant system for Call Centers.I am considering what are the best option for Agent to Login and and wait for the calls from the Queue.Option 1: AgentLogin (staying on the line with music on hold and bridging the c..
What options do I have to setup Distributed Device State across to multiple Asterisk Servers?If an agent is on the phone on a queue on one of the Asterisk server, other servers will need to about it and therefore, will be able to operate adequate..
I am planning to move Asterisk from physical server to a VM on a ESXi host.VMware datastore / VMs will be stored on the shared storage on the NAS(NSF). I might get Synology NAS.Do you store call live recording on the NAS? There would be around 60concurr..
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Let say all the SIP devices will be registered on the proxy like kamailio.Agent is a member of Support and Billings Queues on the asterisk servers. Support queue on ServerA and Billings Queue on Server B for example. This will be done via RealTime Queu..
Can someone recommend me where is best place to find Asterisk Expert/Consultant for freelance work?If you are interested to work as a freelancer, you can email me direc..
How to find out which agent is available I can put their Agent id in Agen..
I would like to develop a Call Center Dialer (outbound and inbound calls)and it would use AMI method to communicate with Asterisk Server.A daemon would need to run in the background, would you recommend coding in PHP or Node.js? which would be much fas..
What the minimum Server Specifications do I need to run200 concurrent channels at the time with .WAV recording (MixMonitor)?It will be connected via VOIP sip account.Codec will be ulaw.Which UK dedicated server provider do you recommend and how m..