Showing CallerID On Multiple Phones

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All;

I have an interesting scenario where I have a small office with maybe half a dozen phones and several incoming lines. The calls are routed based on the DID that people call. What they would like is when a call comes in to a single phone to have all the phones show the CallerID. That way they can decide if they should pick up the call or not using call pickup. I’ve been looking at products such as the one from Camrivox that interfaces with different CRM packages or Outlook, but I was wondering if a way was available to show the calls on their phones.

Thanks in Advance;

John V.

7 thoughts on - Showing CallerID On Multiple Phones

  • Hello;

    I certainly appreciate your response. In fact, I used that exact solution for three of the incoming lines. I setup ring groups and a silent ringtone for each phone. Unfortunately, the last incoming line is more complicated and uses an IVR with multiple input choices, so the solution is not as clear cut as for the other ones. That’s why I was trying to look at other options.

    Best Regards;

    John V.

    From: asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] All;

    I have an interesting scenario where I have a small office with maybe half a dozen phones and several incoming lines. The calls are routed based on the DID that people call. What they would like is when a call comes in to a single phone to have all the phones show the CallerID. That way they can decide if they should pick up the call or not using call pickup. I’ve been looking at products such as the one from Camrivox that interfaces with different CRM packages or Outlook, but I was wondering if a way was available to show the calls on their phones.

    Thanks in Advance;

    John V.

  • What kind of phones are you using? To some phones you can push text dialog over HTTP/XML. Investigate this features, maybe it is what are you looking for.

    TH

    Dne pondělí 11. prosince 2017 15:16:28 CET, Tech Support napsal(a):

    Hello;
    I certainly appreciate your response. In fact, I used that exact solution for three of the incoming lines. I setup ring groups and a silent ringtone for each phone. Unfortunately, the last incoming line is more complicated and uses an IVR with multiple input choices, so the solution is not as clear cut as for the other ones. That’s why I was trying to look at other options. Best Regards;
    John V.

    *From:* asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
    bounces@lists.digium.com] *All;
    I have an interesting scenario where I have a small office with maybe half a dozen phones and several incoming lines. The calls are routed based on the DID that people call. What they would like is when a call comes in to a single phone to have all the phones show the CallerID. That way they can decide if they should pick up the call or not using call pickup. I’ve been looking at products such as the one from Camrivox that interfaces with different CRM packages or Outlook, but I was wondering if a way was available to show the calls on their phones. Thanks in Advance;
    John V.

  • How do you want the last line to work?
    Which input choices need to ring on all lines?
    – If you select “n” from the IVR menu, do you want to ring everywhere?
    Other selections just go where the IVR menu currently send the call.

    Can the option “n” send the call to a ring group? I have never tried anything like this.

    Perhaps if you clarify this, someone might have a suggestion.

    Ron

  • John

    We ring multiple phones directly from the dial application, then everyone sees who is calling and can pickup if they need to. First one to grab it gets the call and everyone else shows a missed call so they can scroll back through the history if they need to.  Then we also prefix the callerID with the last 4 of the DID that was called, which is all the phone company sends us, so anyone seeing the call can tell who was called.  Like this, where XXXX is the DID sent from the phone company:

    exten => XXXX,1,Answer()
       same => n,Set(CALLERID(name)=${EXTEN}:${CALLERID(name)})
       same => n,Dial(SIP/101&SIP/102&SIP/103,22,tTkK)

    Jeremy

    —————————

  • Hello;

    I’m using Polycom VVX 600’s.

    Thanks;

    John V.

    From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] All;

    I have an interesting scenario where I have a small office with maybe half a dozen phones and several incoming lines. The calls are routed based on the DID that people call. What they would like is when a call comes in to a single phone to have all the phones show the CallerID. That way they can decide if they should pick up the call or not using call pickup. I’ve been looking at products such as the one from Camrivox that interfaces with different CRM packages or Outlook, but I was wondering if a way was available to show the calls on their phones.

    Thanks in Advance;

    John V.

  • When a phone supervises an other phone (with BLF and NOTIFY/SUBSCRIBE) it gets from Asterisk everything it needs to do what you’re after.

    Some phone vendors should support config option to add screen display along BLF blinking Some might even enhance this with a short audio notification.

    2017-12-11 15:22 GMT+01:00 Tomáš Holý :