I’m looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing.
The problem I see is that when the queue pauses an Member it doesn’t jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won’t update.
My idea for solving this problem is to check the status of my Member in the queue before I send the calls into it and toggle on the Members Paused light at that point in time if they are paused.
Sadly I don’t see a way to determine if my Staff are paused or not from the dialplan, There doesn’t appear to be a function to retrieve the status of the members in the queue.
Does the list have any suggestions?