We regularly get customers complaining about call quality issues. Most of the time it turns out to be their own broadband. Very occasionally server load. Does anyone have any advice or links to advice on measuring call quality?
I’ve been playing around with “sip show channelstats” but can’t other than measuring the packet loss I don’t really know what I’m supposed to be looking for in order to say “ah ha! that’s the problem!”. I also don’t know what it’s limits are. Will the stats in “sip show channelstats” show a customer using a torrent client and saturating their own broadband connection?