Ringing In Queues

Home » Asterisk Users » Ringing In Queues
Asterisk Users 2 Comments

We use the ringall strategy for a small queue with 4 members. When a call comes in, if one of the members is busy, all the phones except the busy phone rings (as intended). While the other phones are ringing, if this busy phone becomes available again, we would like to have it start ringing. Right now it just sits idle.

Is this possible? I played with ringinuse (queues.conf) and callcounter (sip.conf) values, but wasn’t able to get it going.

Thanks, Matt

2 thoughts on - Ringing In Queues

  • Reduce the timeout in the queue configuration (but not in the Queue application in the dialplan), when the timeout (and the retry) value has elapsed, all available members will be rung again.

    Regards

    Ish

  • configuration (but not in the Queue application in the dialplan), when the timeout > (and the retry) value has elapsed, all available members will be rung again.

    Thanks, that should do it.

    Date: Fri, 13 Mar 2015 14:16:34 +0000
    From: ish@pack-net.co.uk To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] ringing in queues

    We use the ringall strategy for a small queue with 4 members. When a call comes in, if one of the members is busy, all the phones except the busy phone rings (as intended). While the other phones are ringing, if this busy phone becomes available again, we would like to have it start ringing. Right now it just sits idle.

    Is this possible? I played with ringinuse (queues.conf) and callcounter (sip.conf) values, but wasn’t able to get it going.

    Thanks, Matt