(please excuse me for lack of proper jargon usage and the vagueness of description…)
i use Asterisk 11.12.1, (well… as included in FreePBX),
. The softphones are mostly on machines without proper sound hardware (no mics, no speakers/headsets); This is partly because the workforce is quite conservative in what they want to use 🙂 meaning handsets are important;
As the handsets have no LCD’s to show the dialled number, I want to give the workforce the ability to dial OUT using the softphone, (as in, copy/paste the number from the CRM software into softphone then
*immediately* transfer the originated call ‘endpoint’ to the handset of the same ‘user’ extension, somehow, the question is, HOW ?