Hi all, Can someone suggest a good solution on “agent screen capture” in asterisk call center? open source preferred but cheap offer is welcome too.
??? What are you trying to do?
Asterisk is *just* a telephony construction kit. It doesn’t know any more about “call centre agents” than that they are someone or something on the end of a telephone line, and certainly has no interest in what may or may not be on their screens (if they even have screens).
Thank you AJ, Just want to know from people who uses asterisk as call center solution, how and what screen capture solution / applications are in use. Regards
What do you mean by “screen capture” ?
Thanks AJ, The capturing of agent activities on their desktop by the supervisor. Regards
Just use VNC…
2013/12/20 Goke M Aruna
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Ah. That is really nothing to do with Asterisk.
We run our business on a custom in-house app (written by me) which runs in a web browser — and there is only a very minimal set of apps on anyone’s desktop. But this minimal set does include openssh-server; so if we wanted to, we could ssh into any machine and run `ps aux`.
hello AJ, Can I benefit from that code of yours?
As it was written for a very specific application, it’s extremely unlikely that it will suit your environment.
If you are wanting me to write some application-specific software for your business, then you will need to contact me separately, as this list is strictly for *non*-commercial discussion.