Answering Agent

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Asterisk Users 3 Comments

Hello friends, when a call arrives in the queue, a CDR record is created, but there is no info about which agent has picked up the call. I can find that info only in queue_log.

Is there a way to have that info in the CDR or maybe in a variable in the
“h” context, when the call is ended?

Leandro

3 thoughts on - Answering Agent

  • I do this by writing custom CDR. I write the agents extension write into the CDR records. This makes is easy to just parse through the CDR and get all the info you need about the call.

    Google something like “asterisk custom CDR”

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