I’ve built a custom application for our call center and am having one problem. Unfortunately certain things happen whilst the agent has the customer on hold which I’d like to work around. But I can’t work out how to catch the actual hold event so I can do something about it. From the console with verbosity on 12, all I can see is:
— Started music on hold, class ‘default’, on SIP/trunk-00009546
— Started music on hold, class ‘default’, on SIP/100-00009547
I’m happy to try and catch this AGI or via manager if needed, however a dialplan based solution would be best.