Change Phone Display From Queue Calls

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We are trying to set up a system where the calls from the Queue show a specific name or number on the phone. The calls would come into one of a few dozen DID numbers, each one for a specific company. The agent needs to know which company the call is for and answer appropriately. I’ve done a lot of this in dialplans but haven’t found a way to do it in a queue.

One thought on - Change Phone Display From Queue Calls

  • We either set callerid(name) with a fixed name depending on the trunk, or set it from a variable we get from a database based on callerid(number) before we dial the queue.

    The new value for callerid(name) will show on the agent’s screen. Setting Callerid(number) will work as well.

    alex