Voicemail Full.

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Asterisk Users 3 Comments

Hi

I’ve made a call to our elastix server and the call was redirected to the voicemail, which the user should leave a message. Intead recording the call the service returned a message like “Sorry, but the user’s mailbox can’t accept more messages”. I’m a little lost in the configs here, what parameter should I edit to increase the mailbox capacity or what steps I
take to ‘clean’ the mailbox?

3 thoughts on - Voicemail Full.

  • Looking at my voicemail.conf I note this snippet:

    ; Maximum number of messages per folder. If not specified, a default value

    ; (100) is used. Maximum value for this option is 9999.

    ;maxmsg0

    So in my case max messages is 9999.

    Assuming you are storing your message in files instead of a Database, you would look at /var/spool/asterisk/voicemail/default/xxx/INBOX where xxx is replaced by the mailbox number. As I understand it, you would have to renumber the files from msg0000 to the maximum number and there are 2 to 4
    files per message depending on your setup. I think there was a thread on this in July 2012.

    From: asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Luis H. Forchesatto Sent: Friday, August 03, 2012 7:10 AM
    To: asterisk-users@lists.digium.com Subject: [asterisk-users] Voicemail full.

    Hi

    I’ve made a call to our elastix server and the call was redirected to the voicemail, which the user should leave a message. Intead recording the call the service returned a message like “Sorry, but the user’s mailbox can’t accept more messages”. I’m a little lost in the configs here, what parameter should I edit to increase the mailbox capacity or what steps I take to
    ‘clean’ the mailbox?

  • Un-top-posting…

    (After a quick glance at the source…)

    If not specified, the limit would be MAXMSG (100) not MAXMSGLIMIT (9999).

  • Yep, maxmsg is set to some value and it reached. To make things work again i’ve moved que messages to a new directory and voicemail is working now.

    2012/8/3 Steve Edwards