Vitelity Setup

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Asterisk Users 12 Comments

On Wed, May 23, 2012 at 7:57 AM, Gopalakrishnan N
> Hi,
> I am unable to register vitelity SIP trunk, where its keep on sending
> registration request, and I am using Asterisk, my registration
> procedure as follows,
> sip.conf
> register =>

We use viteity w/o registration like so:



12 thoughts on - Vitelity Setup

  • Alejandro’s setup looks correct; you can also get the correct config using
    Vitelity’s wizard tool for setting up the trunks.

    The only thing I would add is that if your account is setup with a session
    border controller you will need to use the SBC’s IP address instead of the
    IP the wizard gives you. If you have an SBC, the fact will be noted in your
    account including the IP address.

    I’ve found Vitelity’s tech support to be pretty helpful too, should you
    need to contact them.


    Stephen J Alexander

  • […]

    Thanks for the detailed input. How do you rate Gafachi? It took us a
    bit to understand the line model but we plan to use them massively…
    do you have any experience with Gafachi?


  • Hi Alejandro,

    I removed the registration and tried as like yours, even inbound calls are
    not landing, anyways let me check with vitelity support.

    Hi Stephan,
    I am not using any SBC. As i said let me check with their support.

    Thanks for all the views & comments.


  • On Thu, May 24, 2012 at 2:01 AM, Gopalakrishnan N

    In the Vitel web app you ust set the routing method to the IP of your
    pbx, maybe that’s what’s happening…. I’m pretty sure they check that
    the outbound calls use the same IP.

  • yes I did that, even then i am not able to make outbound and inbound as

  • On Thu, May 24, 2012 at 4:07 AM, Gopalakrishnan N

    That’s weird. Guess you’re gonna have to place a detailed ticket to
    them. It sounds like a network problem to me but without any detailed
    info it’s hard to say. Maybe you can try sip set debug in the console
    for the IP and see if you can get an idea of what is happening at the
    packet level.

    We use Vitel, Skype SIP (we recently eliminated this one), and now
    Gafachi and they all seem to work per there set-up instructions right

  • If I were troubleshooting this, the next thing I would do is verify
    connectivity on the relevant ports – more plainly, make sure that there’s
    not a firewall rule with unintended consequences somewhere between your
    asterisk and your ISP. Otherwise, as Alejandro suggests – check with
    Vitelity support.


    Stephen J Alexander

  • Howdy,
    Since the subject is Viteiy Setup, I don’t think this is off topic.
    My big problem with Vitelity is getting my server to register for
    incoming calls. I can make outgoing calls just fine. My server says
    it is registered with Vitelity, but no calls come in. Every attempt
    to call the number generates an email saying there was a failed call.
    I am using IAX, not SIP, and that is probably part of the problem.
    IAX should work better in several ways, but few enough people use it.
    Vitelity support has been unhelpful so far. My suspicion is that
    there is a setting they need to make in their server so that calls go
    to the registered IAX server, instead of looking for a SIP
    registration, which is not there. Has anyone here worked past such a
    problem? Was there some special thing I need to ask Vitelity?

  • If your server says it is registered, that could be part of the problem.
    Vitelity doesn’t use trunk registration, only IP authentication. You should
    not be using a registration string in your trunk definition. I don’t know
    if it will hurt but it won’t help.

    It sounds like you might have only 1 trunk defined, but you need 2; one for
    inbound and one for outbound. Their servers for incoming calls and for
    outgoing calls are separate. If fixing that doesn’t do the job, make sure
    that incoming traffic from Vitelity is correctly routed to your PBX (and
    that they have the correct IP to send SIP traffic to).


    Stephen J Alexander

  • Actually I understood that register line is not required, also since my PBX
    is behind the pfsense firewall, now what i am going to do is putting the
    PBX directly in public network (i.e. without firewall) and will check whats
    going to happen.

    Hope things would sort out.


    On Sat, May 26, 2012 at 2:48 AM, Stephen J Alexander