asterisk does not detect menus

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Asterisk Users 4 Comments

Hello,
When I called companies with auto animate menus my system does not seem to
detect menus on ther other side. For instance I called this number (407)
886-3338 when I input the ext. number of any option on the list I don’t get
a response however if I called the same number from my google account or my
cell phone number it works fine meaning I can select any option or input ext
number.

I’m using Asterisk 1.8.4 on Centos 5,

Any suggestions are welcome.

Thanks,
Motty,

4 thoughts on - asterisk does not detect menus

  • We had similar problems, updating to the latest 1.8.x seems to have solved the issue for at least one number we were having issues with.

  • Motty

    What DTMF format are you using on your SIP trunk? Who is the sip trunk
    through? Are you making the dial command with the (tT) options?

    Thanks

    Bryant Zimmerman (ZK Tech Inc.)
    616-855-1030 Ext. 2003

  • Hello Bryant,
    Thanks for your reply! I’m using dtmfmode=rfc2833, sip trunk through
    Level3.

    Thanks,
    Motty

    _____

    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Bryant
    Zimmerman
    Sent: Monday, January 23, 2012 11:03 AM

    Motty

    What DTMF format are you using on your SIP trunk? Who is the sip trunk
    through? Are you making the dial command with the (tT) options?

    Thanks

    Bryant Zimmerman (ZK Tech Inc.)
    616-855-1030 Ext. 2003

    _____

    Sent: Monday, January 23, 2012 1:59 PM

    We had similar problems, updating to the latest 1.8.x seems to have solved
    the issue for at least one number we were having issues with.

  • I found the fix; in my sip.cfg I changed the following line from tone.dtmf.chassis.masking=”0″

    To tone.dtmf.chassis.masking=”0″

    And it fixed my issue.

    Thanks,
    Motty