Queue option ‘R’

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Asterisk Users 2 Comments

Hi all,

I’ve got a queue with two agents and everything works great so far.
However, I would like to use the option ‘R’, which “stops moh and rings
once an agent is ringing (Asterisk Trunk)” [1] according to voip-info.org

However, using this option changes nothing. The moh is played until an
agent picks up the phone.

I’m using the Asterisk package provided by the current Debian stable:
Asterisk 1.6.2.9-2+squeeze4

Any hints?

Thanks,
Georg

[1] http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue

2 thoughts on - Queue option ‘R’

  • Hello,

    I think this option work only with Asterisk 1.8.X

    On the Asterisk 1.8.X CHANGES files:

    * Added ‘R’ option to app_queue. This option stops moh and indicates
    ringing
    to the caller when an Agent’s phone is ringing. This can be used to
    indicate
    to the caller that their call is about to be picked up, which is nice
    when
    one has been on hold for an extened period of time.

    Regards