Hang up phone after declined attended transfer

Home » Asterisk Users » Hang up phone after declined attended transfer
Asterisk Users 5 Comments

We have a customer who has asked us to change this behavior, but I haven’t
been able to find a way to do it. Server is Asterisk 1.6 and the phones
are SPA 303 and 504.

Receptionist gets an outside call, starts an attended transfer
The office person being called answers by pressing the speaker button
Declines to take the call
Receptionist goes back to the original outside call by pressing the line
button
The office phone goes to hold instead of hanging up

If the receptionist hangs presses the hookswitch instead of the line
button, then it does hang up the call to the internal office phone, however
that phone then goes into reorder tone.

5 thoughts on - Hang up phone after declined attended transfer

  • You could use a parking lot instead of attended transfer?

    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Carlos Alvarez
    Sent: Tuesday, January 10, 2012 11:02 AM

    We have a customer who has asked us to change this behavior, but I haven’t
    been able to find a way to do it. Server is Asterisk 1.6 and the phones are
    SPA 303 and 504.

    Receptionist gets an outside call, starts an attended transfer

    The office person being called answers by pressing the speaker button

    Declines to take the call

    Receptionist goes back to the original outside call by pressing the line
    button

    The office phone goes to hold instead of hanging up

    If the receptionist hangs presses the hookswitch instead of the line button,
    then it does hang up the call to the internal office phone, however that
    phone then goes into reorder tone.

  • Since that actually is more work than just training all the users to
    manually hang up, I have a feeling the customer won’t be enthusiastic about
    it. But thanks for the idea, I will ask.

  • When the receptionist presses the hookswitch it should hang up the remote
    internal phone. Playing the reorder tone is due to a setting on the SPA
    phone. I had to change this for a client that used the SPA phones and I’m
    drawing a blank as to which setting.

    Ryan

  • I did a quick search and found the setting. Go to the Regional tab and find
    the Reorder Delay. Change that to 255, which will disable the order tone
    and cause the phone to hangup.

    Ryan