Answering call from queue, then put back in queue?

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Asterisk Users 2 Comments

Version: Asterisk 1.8.x

Question: Is it possible for an agent to answer a call from a queue, then
place the call back in the queue in the same position they were in?

Seems that the answer would be yes to the remove from queue, then place
back in by having the agent just transfer the call back to the queue but is
there any way to put them back in line where they were?

The idea is that the owner of the queue doesn’t want callers waiting on
hold without first having an agent at least answer the call and ask them to
please hold. What’s the best way to handle this?

Thanks in advance!

2 thoughts on - Answering call from queue, then put back in queue?

  • One way to deal with this is to have two queues. Give priority to the original queue callers land in. Once answered put the call in to the second queue. They will then be in the second queue in the order the agents answered the first queue.